Privacy Policy

1. Who is the controller

Meu Ecommerce (CNPJ 62.492.279/0001-25, Av. Paulista, 1471 — Conj. 1110, São Paulo/SP) is the controller of the personal data processed on this site. For any matter related to personal data, contact our Data Protection Officer (DPO) at contato@meuecommerce.ia.br.

2. What data we collect

We collect only what's necessary:

• Data you send us: name, email and the message content, when you get in touch.
• Navigation and device data: IP address, browser type, operating system and pages visited, collected via cookies and similar technologies.
• Preferences: your chosen language and your cookie choices.

3. Why we use it and on what legal basis

We process your data to:

• Respond to contacts and proposals — legal basis: pre-contractual steps and legitimate interest (art. 7, V and IX).
• Operate, maintain and protect the site — legal basis: legitimate interest and compliance with legal obligation (art. 7, II and IX).
• Measure audience and improve the experience — legal basis: consent, collected via the cookie banner (art. 7, I).
• Comply with legal and regulatory obligations.

4. Cookies

We use necessary cookies for the site to work and, with your consent, analytics and marketing cookies. You can accept, reject or adjust your choices at any time in our cookie manager.

5. Sharing

We do not sell your personal data. We may share it with suppliers who help us operate the site (hosting, audience analytics), always under contract and to the extent necessary, and with authorities when required by law.

6. International transfer

Some suppliers may process data outside Brazil. In such cases, we adopt safeguards compatible with the LGPD to protect the information.

7. How long we keep it

We keep data only for as long as necessary for the purposes described or as required by law. Your cookie consent record is kept for up to 6 months, after which the banner asks for your choice again.

8. Your rights

As a data subject, under art. 18 of the LGPD you may request at any time:

• Confirmation that processing exists and access to your data.
• Correction of incomplete, inaccurate or outdated data.
• Anonymization, blocking or deletion of unnecessary data or data processed in non-compliance.
• Portability and information about whom we share your data with.
• Deletion of data processed on the basis of consent, and withdrawal of consent.

9. Security

We adopt reasonable technical and administrative measures to protect your data against unauthorized access and accidental or unlawful destruction, loss, alteration or disclosure.

10. Changes

We may update this Policy from time to time. The current version is always on this page, with the update date at the top.

11. DPO and ANPD

To exercise your rights or ask questions, write to our Data Protection Officer: contato@meuecommerce.ia.br. You may also file a complaint with Brazil's National Data Protection Authority (ANPD).